ESM - Enterprise
Service Management
Enterprise Service Management: Towards Unified and High-Performing Services
As part of its Service Desk expertise, CeRFI also handles ESM (Enterprise Service Management). These are deployed according to the same standards and processes as its ITSM services, with comprehensive support..
You set your objectives, CeRFI mobilises the resources, skills, and governance necessary to achieve them..
ESM builds on the foundations of ITSM to industrialise and standardise all internal services, thereby providing a consistent, seamless, and measurable user experience across the enterprise.
ESM does not replace ITSM: it extends it.
It is a natural evolution for organisations looking to break down silos in their services and enhance their overall performance.
ITSM (IT Service Management)
- Focused on IT services
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Primarily intended for the information systems management (ISM)
- Management of IT incidents, requests, changes, and problems
- Based on ITIL® best practices
- IT-specific tools and processes
- Objectives: stability and quality of IT services
- Management via IT KPI
- Continuous improvement focused on IT
ESM (Enterprise Service Management)
- Extended to all services of the company
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Concerns all departments (IT, HR, Finance, General Services, Purchasing, etc.)
- Unified management of all internal service requests
- Revisiting ITIL principles applied to professions
- Unique tool and cross-functional processes
- Objectives: overall efficiency and employee experience
- Global management through business and cross-functional indicators
- Continuous improvement at the enterprise level
Our services
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Managed Services
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Staff Augmentation
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Consulting
CoRInf
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Training
ESM extends the principles of ITSM to all services within the organisation. It enables the unification of processes, tools, and request management methods beyond IT, in order to improve overall performance and employee experience. This approach promotes a cross-functional and coherent view of internal services.
The ESM allows for the integration of various services such as human resources, finance, procurement, facilities, and general services. The aim is to centralise the management of internal requests within a common framework, with harmonised processes and shared tools.
The implementation of ESM allows for the breaking down of silos between services, improving collaboration between departments and standardising practices. It contributes to better visibility on service performance, optimises processes, and provides a smoother and more consistent user experience across the organisation.
Contact us
CeRFI SA (siège) Rue de la Gabelle 6, 1227 Carouge
CeRFI SA (succursale du Valais)
Technopôle 4, 3960 Sierre
CeRFI SA
(succursale de Fribourg)
Route de l'Ancienne Papeterie 106,
1723 Marly
For over 25 years,
a technology player
in Switzerland
Based in Geneva, CeRFI is one of the largest IT service companies, both in terms of size and sustainability.
Active since 1998, CeRFI supports large companies and SMEs in providing IT support specialists, in the development of business applications (MonPortail), all ensured by personalised training.