The Leading
Service Desk Provider in
French-speaking
Switzerland
for Over 25 Years
CeRFI is the partner of choice for organizations looking to turn their Service Desk into a performance driver
Leader of the Service Desk in French-speaking Switzerland, CeRFI relies on the largest regional team of IT support specialists.
With over 180 specialists, CeRFI supports private companies, SMEs, public administrations, and Swiss and international organisations in the design, operation, and optimisation of their level 1 and 2 support services, regardless of the environment.
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Since 1998, CeRFI has been shaping IT
support specialists
Excellence and performance at the heart of our IT services
The CeRFI offering combines the provision of specialists and dedicated teams (in service leasing, LSE, or in service provision with a commitment to results), the management of enterprise single points of contact (Enterprise Service Management, ESM), the optimisation of ITSM and ESM service centres, training, and consulting and auditing services.
CeRFI transforms IT support into a driver of user satisfaction, operational efficiency, and sustainable innovation.
Our services
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Managed Services
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Staff Augmentation
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Consulting
CoRInf
ESM
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Training
The Service Desk is at the heart of interactions between users, business functions, and IT. When it is structured and managed effectively, it enhances employee satisfaction, optimises internal processes, and supports digital transformation. It thus becomes a key factor in overall performance and operational continuity.
This RFI covers all needs related to the Service Desk: provision of specialists or teams, service delivery with guaranteed results, optimisation and transformation of service centres (ITSM/ESM), training of IT support specialists, as well as consulting and auditing. This comprehensive approach enables organisations to be supported at every stage of their maturity.
CeRFI stands out due to the combination of strong operational capacity and expertise in training, governance, and service transformation. This dual approach, both practical and strategic, allows for the provision of tailored, adaptable, and results-oriented solutions.
Contact us
CeRFI SA (siège) Rue de la Gabelle 6,
1227 Carouge
CeRFI SA (succursale du Valais)
Technopôle 4, 3960 Sierre
CeRFI SA
(succursale de Fribourg)
Route de l'Ancienne Papeterie 106,
1723 Marly
For over 25 years,
a technology player
in Switzerland
Based in Geneva, CeRFI is one of the largest IT service companies, both in terms of size and sustainability.
Active since 1998, CeRFI supports large companies and SMEs in providing IT support specialists, in the development of business applications (MonPortail), all ensured by personalised training.