CoRInf

Shaping the next generation of IT support professionals

A programme recognised in French-speaking Switzerland

For over 25 years, CeRFI has been training IT support specialists in French-speaking Switzerland with its unique programme: the CoRInf.

Launched in 2000, this qualifying and certifying programme has given the Service Desk profession its due recognition by structuring its standards and professionalising its practices.

It currently represents an opportunity for career change, providing motivated individuals with a strong sense of service and great rigor access to a concrete and essential profession for the functioning of organisations..

Three sessions per year, several hundred professionals trained

Every year, three CoRInf sessions are organised. Several hundred technicians have already completed this programme, of which nearly 130 are still active at CeRFI..

The CoRInf is an intensive, certified, and proven programme that trains collaborators to be immediately operational each year..

Why Join CoRInf to Launch Your IT Career?

The CoRInf is aimed at those who wish to enter the IT field through a concrete profession, where technology and human relationships complement each other on a daily basis..

A comprehensive training course in 7 weeks (+250 hours)

The combined course:

• in-person and online training
• practical workshops
• real-life scenarios
• best practices of the Service Desk

Participants acquire skills in particular in:

• office automation and Office 365
• computer security
• system environments
• ticketing tools and knowledge base
• communication, listening and sense of service

Recognised certifications and a permanent contract from the start of training

At the end of the programme, candidates obtain the U-CH and ITIL4® certifications, two major references in the field of IT support.

The CoRInf is a training-employment programme: participants are employed on a permanent contract before the start of the course, which ensures a secure career transition..

An essential, technical, and user-oriented profession

At the end of the programme, the new support officers are capable:

• to assist and support users
• to diagnose and resolve incidents
• to properly document the interventions
• to apply the best ITIL® practices
• to contribute directly to the digital performance of the organisation

Real career opportunities

IT support technicians operate in various sectors: banking, healthcare, industry, luxury, administration, international organisations, etc.

Why Choose CoRInf-Trained Technicians for Your Service Desk?

The technicians trained through CoRInf represent a pool of reliable, operational profiles prepared for the most demanding environments.

A rigorous selection of candidates

Every year, CeRFI:

• analyse 400 files
• test 200 candidates (office skills, technical, logical, French, English)
• retains about 30, directly employed on permanent contracts in the programme

This process ensures motivated, stable profiles that are suited to demanding professional environments.

Skills directly aligned with the needs of organisations

The technicians at CeRFI are skilled:

• the best ITIL® practices
• ticketing tools
• the communication with users
• the diagnosis & resolution of incidents on workstations
• the adherence to client processes and guidelines
• participation in the knowledge base

A quick integration and real autonomy 

Thanks to a practice-oriented pedagogy:

• they are operational from the first days
• collaborate effectively
• meet the performance criteria
• adapt quickly to internal tools and procedures

Certified and immediately effective collaborators

All CoRInf graduates are:

• U-CH certified
• ITIL4® certified
• trained by IT support professionals

They immediately apply the expected standards in a high-performing Service Desk.