Service Desk Training
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Adopt Service Desk Best Practices
This training enables the acquisition of the fundamentals of the Service Desk and understanding its strategic role in the performance of organisations.
It covers the entire support process, from call handling to incident resolution, incorporating ITIL® best practices, priority management, and business tools.
Focused on practice, it also develops communication and user relationship skills through concrete scenarios, in order to prepare participants to intervene effectively in a professional environment.
Manage a Service Desk
This workshop allows for the quick identification of concrete improvement levers to optimise the functioning of a Service Desk.
Structured around four axes - management, organisation, human resources, and tools - it combines methodological contributions and practical workshops based on real cases..
Focused on exchange and feedback, it promotes the emergence of quick wins that can be activated directly, while providing a comprehensive view of Service Desk management.
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ITIL® 4 Foundation
Discover the best practices of ITIL® 4 to better understand, organise, and improve IT service management.
This training allows you to acquire the fundamentals of ITIL®, to collaborate better with IT teams, and to contribute to a more effective, value-oriented, and continuous improvement-focused service delivery.
Our services
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Managed Services
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Staff Augmentation
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Consulting
CoRInf
ESM
These training courses are aimed at both staff responsible for IT support and team leaders or managers looking to structure and improve their Service Desk. They are suitable for both beginner and experienced profiles, depending on the level of training chosen.
The training courses cover different levels: acquisition of the fundamentals of support, optimisation of the functioning of a Service Desk, or understanding of ITIL® best practices. The choice depends on the objectives pursued, whether it is to enhance operational skills, improve team performance, or structure IT processes.
The training helps to improve the quality of support, standardise practices, and enhance the effectiveness of teams. It also contributes to better incident management, smoother communication with users, and continuous improvement of IT services.
Contact us
CeRFI SA (siège) Rue de la Gabelle 6, 1227 Carouge
CeRFI SA (succursale du Valais)
Technopôle 4, 3960 Sierre
CeRFI SA
(succursale de Fribourg)
Route de l'Ancienne Papeterie 106,
1723 Marly
For over 25 years,
a technology player
in Switzerland
Based in Geneva, CeRFI is one of the largest IT service companies, both in terms of size and sustainability.
Active since 1998, CeRFI supports large companies and SMEs in providing IT support specialists, in the development of business applications (MonPortail), all ensured by personalised training.