Insurance and banking
A recognised expertise with banks and insurance companies
CeRFI has been working since 2000 with banking institutions and insurance companies:
Banking establishments:
- Private banks
- Cantonal banks
Insurance company:
- Private insurance
- Insurance companies involved in occupational pension schemes (LPP)
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Service Desk, training and e-learning for financial stakeholders
CeRFI supports financial institutions in multiple missions.
In the field of Service Desk:
- delegation of resources for Help Desk level support, for on-site support, VIP support, application support
- service management in a service delivery mode for the service desk (level 1 and 2)
- various IT migration projects
In the field of training and e-learning:
- personalised support for office training
- E-learning projects with the provision of a platform et la création de contenus de formation en ligne
- awareness of IT security
- coaching on best practices for the Service Desk
- ITIL® training and certifications
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